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gondavljn G
1 reviews | Active since May 2018
09 Jun 2020, 10:23
Complaint - Order paid for but never delivered!
Disgusting Service! I placed an order on the 14th May and it still has not been delivered - Dawnwing says it has not yet left Herbalife Warehouse! I have raised 3 inquires on Herbalife Customer Online Service but simply get ignored and the telephone lines are not available due to lockdown! The order number is 6P***3. This is most upsetting and the worst is this will also probably get ignored and we will lose the money we paid for that order (which was for a customer)
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Replies (3)
Herbalife South Africa's replyOfficial
09 Jun 2020, 15:16Good day Gonda,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Kindly share your cell number by writing it out in letters - Example: zero eight two five nine one etc
Kindly share your cell number by writing it out in letters - Example: zero eight two five nine one etc
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply09 Jun 2020, 15:16
Official
Good day Gonda,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Kindly share your cell number by writing it out in letters - Example: zero eight two five nine one etc
Kindly share your cell number by writing it out in letters - Example: zero eight two five nine one etc
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
gG
gondavljn G's updateReviewer Update
18 Jun 2020, 13:44My problem has still not been resolved! my cell number as requested! zero seven nine six nine one seven one nine five .
gG
gondavljn G's update18 Jun 2020, 13:44
Reviewer Update
My problem has still not been resolved! my cell number as requested! zero seven nine six nine one seven one nine five .
Herbalife South Africa's replyOfficial
18 Jun 2020, 22:41Dear Gonda,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply18 Jun 2020, 22:41
Official
Dear Gonda,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service