Cant change sponsor - no help from call centre

Good day. This is not a review on the products but on your customer service. The rude call centre lady who could not even make an attempt to help me find a solution. So I wanted to change my sponsor and I was told that I had to be inactive, which I understand but I only a week ago renewed my membership, so there must be someway that I can be assisted. I asked for a TAB team upline and it was refused to me. I dont understand why, number 1, the lady was so rude and uninterested in assisting me and secondly, it should be possible for someone to change their sponsor. Now I must wait 12 months without any assistance. When asked if I could speak to a supervisor or a manager, I was told the manager is in a meeting and that the supervisor is on leave - there was no interest to assist. That's not a good way to do business and treat your clients. We are paying large amounts for these products.