DN
Doris N
1 reviews | Active since Dec 2011
26 Jun 2020, 10:20
Call Center insufficient
I am a new distributor, my initial was not delievered becuase i have captured my number incorrectly. So i have been trying to call the call center to assist but i cant get through. Why don't you also have an email we can send issues to? It is frustrating to have to speed hours on the phone just to get help.
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Replies (1)
Herbalife South Africa's replyOfficial
26 Jun 2020, 17:37Dear Doris,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply26 Jun 2020, 17:37
Official
Dear Doris,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service