Blocked from ordering without ANY explanation

I am an independent distributor with Herbalife for many years. Last year some time, it was brought to my attention that one of my customers was re-selling products that was being purchased from me. When this was brought to my attention I immediately stopped supplying the customer and notified all my customers that any products purchased from me can only be personally consumed - and they are not authorised to resell them. Then this year (beginning of October), Herbalife informed me that they have traced that I am still supplying the same customer (who was re-selling), on investigation I discovered that the customer changed their email address, delivery address and even used a different name and telephone number when purchasing from me. The Herbalife staff member clearly understood how deceiving the customer was and that I was have no possible way to verify how my customers are using or misusing products that they purchase from me, she even informed me that she will send me formal communications about the matter (which has not yet been received). Nonetheless, again I immediately notified the customer/alias that I will no longer be supplying them, I have also carbon copied Herbalife in the email that I sent to the customer. Almost a month goes by business as usual, where I have other customers that I am serving and selling products to - I log onto my Herbalife official profile to place orders for my other customers to discover that I have been blocked from placing orders. The error message on the website indicates it's a technical difficulty and that I should call member services support. Which I do, and 3 phone calls later waiting for feedback, I am told that I am not allowed to order because of a 'compliance block' and the member services staff member cannot do anything about it, give me any explanation, or even a contact number from the compliance team that I can contact. So I email the compliance team. I still do not have any feedback from them. The frustrating part is that I have already lost 1 customer because I was not able to place their order in time, and I already have another 2 more customers that are in limbo waiting for me to place orders for their products.

You'd think it's ethical and reasonable that Herbalife would notify me before they blocking me from ordering. You'd also think that they would respond to the many tickets logged, or the emails, or that the 'member services' department would be in a position to actually serve members with definitive solutions/understanding/requirements on how to navigate or remedy the situation. But all you get from Herbalife staff is a deafening silence, and more and more emails about this event or that event (marketing stuff) instead of addressing legitimate issues that Herbalife Members are experiencing.

IF they do happen to respond, it would be some vague response like "we are working on it" or "sorry for the inconvenience" or "we are trying to contact you". It's the same 'for-the-sake-of' response that you always receive from them. I have already been waiting 48 hours for feedback but there is nothing forthcoming. It's utterly ridiculous and exceptionally unprofessional.

The irony of it all, is that I have been in the corporate world and even a Herbalife distributor long enough to be amongst a very select few who completely understands that if any of my customers are re-selling Herbalife products - it's risky as that customer may tarnish Herbalife's reputation by either making false claims, or selling expired products etc. Which is why I immediately stopped supplying the customer despite that it impacts me losing out or sales/commission/profit. However, Herbalife does not give a rat's ass about my reputation in being unable to fulfil my customer's orders due to this un-communicated and unmerited restriction that they've placed on me being able to order. Heck, they can't even be decent enough to explain what is going on!

I'm even fully paid up with my membership fees, and I probably know Herbalife products better than their whole member services team put together.

I'm taking this matter up further with the DSA (direct selling association) that Herbalife is a member of. Hopefully they will be in a position to break Herbalife's silence.