VB
Vanessa B
1 reviews | Active since Aug 2020
17 Aug 2020, 10:21
BAD SERVICE
I recently signed up to be a Herbalife Distributor but after a few weeks a realized that I would not be able to sell the product thus is contacted Herbalife so that they could help me cancel my membership and refund me my money. But unfortunately no one got back to and it was said that they had a high call volume and I should hold so I did but still no one answered, I have been calling almost everyday for the past 2-3 months but they always have high call volumes and no one answers. I have also launched various online enquires but to no avail. I am honestly so disappointed in Herbalife and their manner of doing things, I would NOT recommend any one to join them!
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Herbalife South Africa's replyOfficial
17 Aug 2020, 18:19Dear Vanessa,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply17 Aug 2020, 18:19
Official
Dear Vanessa,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.
We trust that you remain a valued Member of Herbalife Nutrition.
We trust that you remain a valued Member of Herbalife Nutrition.
Kind Regards,
Herbalife Nutrition Customer Service