Bad customer service

Item: Herbalife South Africa
Rating: 1
Author: Zama M

I made an order on monday 19th October and on 22-10-2020 they delivered the order unfortunately it was wrong then i phoned herbalife to correct my order on friday 23-10-2020 i spoke to Shanell who promised to book the collection of the wrong order i waited till Tuesday 27th there was nothing i phoned i gain and spoke to Mandisa who said she's booking for replacement of my order!! But nothing happened i continued to call till today m stucked with the wrong order while i fully paid for my order that worth 800rands and they brought the wrong order of 200rands surely this business its a **** with poor customer service, i ran out of rebuild strength long ago and i had to buy it from other companies i paid 600rands again and i have used 120rands of airtime phoning herbalife everyday trying to get my correct order but i didnt win kindly assist me on this matter and i demand compensation for all my losses

Thank you Zama Mbokazi***) Email:***

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Replies (1)

Herbalife South Africa's replyOfficial

05 Nov 2020, 19:59

Dear Zama,

Thank you for bringing this under our attention.

We wish to apologise for the inconvenience this incident has caused you.

The complaint has been escalated for further investigation and you will be contacted.

Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.

Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.

We trust that you remain a valued Member of Herbalife Nutrition.

Kind Regards,

Herbalife Nutrition Customer Service

Herbalife South Africa's reply05 Nov 2020, 19:59

Official