BAD BAD BAD BAD SERVICE DELIVERY

Item: Herbalife South Africa
Rating: 1
Author: Asavela N

VERY DISAPPOINTED WITH POOR SERVICE DELIVERY I have a member that joined on the24 of May but her products are still not delivered till this day, i wrote about 3 if not 4 emails via member services and the status still says new nobody cares to answer to the emails or ship the products but when I check the Order status it says COMPLETE. How long does it take for products yo be delivered? 2months? And call centre is not operating how do you expect us to resolve issues like this if the call centre is not operating and pick ups are closed? This is total bull**** I wish I could rate you -100

We’ve been waiting long enough. Please resolve this issue or open call centre because this email service if yours is not helping

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Replies (1)

Herbalife South Africa's replyOfficial

09 Jul 2020, 17:08

Dear Asavela,

Thank you for bringing this under our attention.

We wish to apologise for the inconvenience this incident has caused you.

The complaint has been escalated for further investigation and you will be contacted.

Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.

Your kind consideration as an Independent Herbalife Nutrition Member, to report any dissatisfaction or complaint directly to the Company via MyHerbalife.com. with your membership number, is called upon.

We trust that you remain a valued Member of Herbalife Nutrition.

Kind Regards,

Herbalife Nutrition Customer Service

Herbalife South Africa's reply09 Jul 2020, 17:08

Official