IA
Ibaa A
1 reviews | Active since Jan 2015
17 Aug 2020, 15:00
36 days of waiting and NO delivery whatsoever
I paid their agent 36 days ago (11/07/2020) and to this moment no delivery. Their agent who sold me these products only gave me empty promises and i'm done waiting i'm done being patient i want full refund.
Helpful (0)
Replies (3)0
Replies (3)
Herbalife South Africa's replyOfficial
17 Aug 2020, 18:36Dear Ibaa,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Warm Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply17 Aug 2020, 18:36
Official
Dear Ibaa,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
The complaint has been escalated for further investigation and you will be contacted.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Warm Regards,
Herbalife Nutrition Customer Service
IA
Ibaa A's updateReviewer Update
18 Aug 2020, 20:26During this lockdown i made MANY orders online with different companies, they delivered to me within 1-2 working days max so i dunno what "unprecedented time" supposed to mean. Back to the main topic, i provided the order number in this review, why don't you simply make the refund? Why waiting for days and maybe God knows weeks again! Note that i already waited for weeks until YOU gave me no other choice other than coming to Hellopeter. So i'm asking you again, please, refund.
IA
Ibaa A's update18 Aug 2020, 20:26
Reviewer Update
During this lockdown i made MANY orders online with different companies, they delivered to me within 1-2 working days max so i dunno what "unprecedented time" supposed to mean. Back to the main topic, i provided the order number in this review, why don't you simply make the refund? Why waiting for days and maybe God knows weeks again! Note that i already waited for weeks until YOU gave me no other choice other than coming to Hellopeter. So i'm asking you again, please, refund.
Herbalife South Africa's replyOfficial
23 Aug 2020, 19:25Dear Ibaa,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
We have noted your complaint and it has been escalated, you will be contacted shortly.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Warm Regards,
Herbalife Nutrition Customer Service
Herbalife South Africa's reply23 Aug 2020, 19:25
Official
Dear Ibaa,
Thank you for bringing this under our attention.
We wish to apologise for the inconvenience this incident has caused you.
We have noted your complaint and it has been escalated, you will be contacted shortly.
Kindly note we are experiencing challenges during this unprecedented time and are doing our very best to maintain exceptional customer service.
Warm Regards,
Herbalife Nutrition Customer Service