Nonexistent Customer care and after sales service

Totally useless customer care and extremely lethargic after sales service. I have a problem with a top of the range Jordan mattress that has gone so soft that I have had to place extra foam blocks under certain parts of the mattress to make it even. Then not to mention the numerous chiropractor and physio appointments I have had to try get rid of the pain on my upper back and shoulders that has got so bad that its affected the nerves in my arms. This mattress is still under warranty and guarantee and its taken nearly 4 moths simply to get some one to come and look at the mattress and take pictures for "the report". The report that I have now been promised during a call to "customer care" as well being promised I will have it "tomorrow" in three emails. I was not told which TOMORROW!!!!

This review also links to Fit for Beds who are the sole distributor of this range as I have personally been to the shop is Hillfox on four occasions to follow up and very time its the same story...oh we will have to follow up with the factory...blah...blah....blah.

This is totally pathetic service for a company that claims to sell the higher quality range of a product.

WAKE UP PEOPLE.... SERVICE and PARTICULARLY AFTER SALES SERVICE (in this case the lack thereof) is what sinks companies.