Staff not taking ownership and doing what they must

We sold our house, everything was done begining of June 2024. Yet I wanted to go and close my municipality bill, 2 employees from Henstock said they do it on my behalf, its included in the fees. Long story short I have to call Loraine and ask when will it be closed, first it was she is so sorry she thought the lady that resigned did it, that was end June, then she requested it now we are in September and yet still nothing happening, just making EMPTY promises. I paid for this service, yet not getting done. Today I called 2 september to be promised to call me back at 14h00 with feedback, still no feedback.

So my municipality bill are now just deducting every month, municipality are charging me and the new owner for the exactly same thing.

I am very disappointed with Loraine and Henstock for this poor service they are delivering.

I want my account at the municipality closed and payment to be made to me.

I don't expect a lot, just for the staff to actually do what they are being paid to do..... Dont make empty promises, where is the client service? I have to call and follow up.