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Pierre M
1 reviews | Active since Nov 2022
23 Nov 2022, 16:53
Incorrect Shipping and not contactable
Ordered a device from them and it was delivered flawlessly. They however sent the wrong thing. I went back and checked and have screenshots to show this. They did not respond to multiple emails and never answered the phone
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Henrac Technology's replyOfficial
24 Feb 2023, 11:25 Dear Pierre, sincere regrets for the poor service. Please see below our contact problem.
While it took us a while to 'diagnose the fault' of been unable to contact us it was most prevalent during the later half of a load shed - especially a 4 hour one. We can only assume that the base station battery-back was insufficient and this tower would go-down 5min earlier than the previous day (old batteries). We tried to 'no avail' to have this extremely concerning and frustrating problem rectified.
As such to enhance our chances of been contacted, we have purchased a Dual SIM work phone with two different networks and ensured that both SIM's offer WhatsApp as a data alternative to possible failed voice calls. We hope this will largely solve our 'unable to contact problem'.
Our website has been updated with our new contact details as below:
Again please accept our sincere apologies
Regards
Hendi vd Merwe ***ner)
While it took us a while to 'diagnose the fault' of been unable to contact us it was most prevalent during the later half of a load shed - especially a 4 hour one. We can only assume that the base station battery-back was insufficient and this tower would go-down 5min earlier than the previous day (old batteries). We tried to 'no avail' to have this extremely concerning and frustrating problem rectified.
As such to enhance our chances of been contacted, we have purchased a Dual SIM work phone with two different networks and ensured that both SIM's offer WhatsApp as a data alternative to possible failed voice calls. We hope this will largely solve our 'unable to contact problem'.
Our website has been updated with our new contact details as below:
- *** (MTN) or WhatsApp
- *** (Vodacom) or WhatsApp
- ***
Again please accept our sincere apologies
Regards
Hendi vd Merwe ***ner)
Henrac Technology's reply24 Feb 2023, 11:25
Official
Dear Pierre, sincere regrets for the poor service. Please see below our contact problem.
While it took us a while to 'diagnose the fault' of been unable to contact us it was most prevalent during the later half of a load shed - especially a 4 hour one. We can only assume that the base station battery-back was insufficient and this tower would go-down 5min earlier than the previous day (old batteries). We tried to 'no avail' to have this extremely concerning and frustrating problem rectified.
As such to enhance our chances of been contacted, we have purchased a Dual SIM work phone with two different networks and ensured that both SIM's offer WhatsApp as a data alternative to possible failed voice calls. We hope this will largely solve our 'unable to contact problem'.
Our website has been updated with our new contact details as below:
Again please accept our sincere apologies
Regards
Hendi vd Merwe ***ner)
While it took us a while to 'diagnose the fault' of been unable to contact us it was most prevalent during the later half of a load shed - especially a 4 hour one. We can only assume that the base station battery-back was insufficient and this tower would go-down 5min earlier than the previous day (old batteries). We tried to 'no avail' to have this extremely concerning and frustrating problem rectified.
As such to enhance our chances of been contacted, we have purchased a Dual SIM work phone with two different networks and ensured that both SIM's offer WhatsApp as a data alternative to possible failed voice calls. We hope this will largely solve our 'unable to contact problem'.
Our website has been updated with our new contact details as below:
- *** (MTN) or WhatsApp
- *** (Vodacom) or WhatsApp
- ***
Again please accept our sincere apologies
Regards
Hendi vd Merwe ***ner)