Faulty Item Returned - No Response from Supplier

<p>We have purchased 6 smart watches in total from Henrac Technologies up to date. I returned the faulty watch to them on 20-03-2017 via Postnet (cost R99 + insurance).</p> <p>I have not received any response from them up to date, I have sent about 5 mails to them requesting feedback / status of this issue.</p> <p> </p>