A
Atish
1 reviews | Active since Dec 2020
29 Jan 2023, 22:38
Disappointed
I returned an item last year November. I'm still waiting for my replacement. I cannot get hold of anyone via telephone call, I have sent emails with no responses and you can't even leave a voicemail. This is pathetic service. Really disappointed.
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Replies (2)0
Replies (2)
Henrac Technology's replyOfficial
24 Feb 2023, 11:24 Dear Daelene, sincere regrets for the poor service ... as you rightly mentioned we offer 'much better service' than what you recently experienced.
While it took us a while to 'diagnose the fault' of been unable to contact us it was most prevalent during the later half of a load shed - especially a 4 hour one. We can only assume that the base station battery-back was insufficient and this tower would go-down 5min earlier than the previous day (old batteries). We tried to 'no avail' to have this extremely concerning and frustrating problem rectified.
As such to enhance our chances of been contacted, we have purchased a Dual SIM work phone with two different networks and ensured that both SIM's offer WhatsApp as a data alternative to possible failed voice calls. We hope this will largely solve our 'unable to contact problem'.
Our website has been updated with our new contact details as below:
Again please accept our sincere apologies
Regards
Hendi vd Merwe ***ner)
While it took us a while to 'diagnose the fault' of been unable to contact us it was most prevalent during the later half of a load shed - especially a 4 hour one. We can only assume that the base station battery-back was insufficient and this tower would go-down 5min earlier than the previous day (old batteries). We tried to 'no avail' to have this extremely concerning and frustrating problem rectified.
As such to enhance our chances of been contacted, we have purchased a Dual SIM work phone with two different networks and ensured that both SIM's offer WhatsApp as a data alternative to possible failed voice calls. We hope this will largely solve our 'unable to contact problem'.
Our website has been updated with our new contact details as below:
- *** (MTN) or WhatsApp
- *** (Vodacom) or WhatsApp
- ***
Again please accept our sincere apologies
Regards
Hendi vd Merwe ***ner)
Henrac Technology's reply24 Feb 2023, 11:24
Official
Dear Daelene, sincere regrets for the poor service ... as you rightly mentioned we offer 'much better service' than what you recently experienced.
While it took us a while to 'diagnose the fault' of been unable to contact us it was most prevalent during the later half of a load shed - especially a 4 hour one. We can only assume that the base station battery-back was insufficient and this tower would go-down 5min earlier than the previous day (old batteries). We tried to 'no avail' to have this extremely concerning and frustrating problem rectified.
As such to enhance our chances of been contacted, we have purchased a Dual SIM work phone with two different networks and ensured that both SIM's offer WhatsApp as a data alternative to possible failed voice calls. We hope this will largely solve our 'unable to contact problem'.
Our website has been updated with our new contact details as below:
Again please accept our sincere apologies
Regards
Hendi vd Merwe ***ner)
While it took us a while to 'diagnose the fault' of been unable to contact us it was most prevalent during the later half of a load shed - especially a 4 hour one. We can only assume that the base station battery-back was insufficient and this tower would go-down 5min earlier than the previous day (old batteries). We tried to 'no avail' to have this extremely concerning and frustrating problem rectified.
As such to enhance our chances of been contacted, we have purchased a Dual SIM work phone with two different networks and ensured that both SIM's offer WhatsApp as a data alternative to possible failed voice calls. We hope this will largely solve our 'unable to contact problem'.
Our website has been updated with our new contact details as below:
- *** (MTN) or WhatsApp
- *** (Vodacom) or WhatsApp
- ***
Again please accept our sincere apologies
Regards
Hendi vd Merwe ***ner)
A
Atish's updateReviewer Update
20 Mar 2023, 08:22After eventually getting hold of the company after 4 and half months (using the number mentioned in their reply), it took 2 weeks for them to send me a replacements device. However, the replacement device (supposedly "brand new") does not work at all. To add, the device box was open when I received it and box was torn and broken. The device was not a new device as I can see it was used or a defective device that was sent to me for the 2nd time round.
I have tried to call on both contact numbers the whole week since I received the defective device but no answer and have left voicemails again. The contact numbers just rings non-stop. I further sent WhatsApp messages with pictures and videos of the defective device and broken/torn box but no response to date.
I'm very disappointed with the service and quality of the company and its products. I been waiting for this replacement device since November 2022 (that's 5 months ago) only to receive a broken/defective device AGAIN!
I have tried to call on both contact numbers the whole week since I received the defective device but no answer and have left voicemails again. The contact numbers just rings non-stop. I further sent WhatsApp messages with pictures and videos of the defective device and broken/torn box but no response to date.
I'm very disappointed with the service and quality of the company and its products. I been waiting for this replacement device since November 2022 (that's 5 months ago) only to receive a broken/defective device AGAIN!
A
Atish's update20 Mar 2023, 08:22
Reviewer Update
After eventually getting hold of the company after 4 and half months (using the number mentioned in their reply), it took 2 weeks for them to send me a replacements device. However, the replacement device (supposedly "brand new") does not work at all. To add, the device box was open when I received it and box was torn and broken. The device was not a new device as I can see it was used or a defective device that was sent to me for the 2nd time round.
I have tried to call on both contact numbers the whole week since I received the defective device but no answer and have left voicemails again. The contact numbers just rings non-stop. I further sent WhatsApp messages with pictures and videos of the defective device and broken/torn box but no response to date.
I'm very disappointed with the service and quality of the company and its products. I been waiting for this replacement device since November 2022 (that's 5 months ago) only to receive a broken/defective device AGAIN!
I have tried to call on both contact numbers the whole week since I received the defective device but no answer and have left voicemails again. The contact numbers just rings non-stop. I further sent WhatsApp messages with pictures and videos of the defective device and broken/torn box but no response to date.
I'm very disappointed with the service and quality of the company and its products. I been waiting for this replacement device since November 2022 (that's 5 months ago) only to receive a broken/defective device AGAIN!