BAD SERVICE

I have always loved going to Hendon park a chalets and camping resourt in Gordans Bay. Even though a few years back we went camping .. our plot was at the back next to the security gate and ******s came into our tent while we were sleeping and stole valuable items. next day we went to gordans bay police station and lodge a case. The next night again people tried to get in they came in actually but my husband woke up and they got away. Let me just say the way they adevrtise the camp is that there will be a security guard 24 hours at each gate and on both occasions the security was not at the gate. Anyway besides that we still had an ok holiday and booked there again for the cahelts during the year every year we go there atleast thrice to the chalets during the year. Then in September each year you have to apply for December holidays and ive app**** since 2015 in September each year we dont get that booking, their reason because people from Gauteng book more days than us. Which i understand the need to make money but atleast can they not accomodate the fact that people from Cape Town keep their doors open during the year even during the cold Winter season and maybe that is why we cannot afford to book as many days during December as Gauteng ppl that dont book during the year. So this year i app**** again in May. Was given a chalet i asked in an email to one of their staff that i would like a double story he told me no problem he booked it. Gave me receipt everything. On my arrival i was told he didnt book a double story and i have to pay extra money in...now i could have insisted on them giving it to me without me paying extra because they were so appologetic ..because it was their error but i decided to look pass that and made the extra payment and enjoyed my weekend. I then booked now again for December holidays... i told that same person via email i need 15 days even asked him to add one extra day(i have all the email trails) to make it 15 days he said he did...i then received an email saying the 2 houses i booked was approved i then realised thatn the amount of days they have for me is not the 15 days i assumed i added on the application form. I checked the form i have completed and realsied i made an error with the dates made it from 15 december instead of 22nd december...but asked and pleaded with them to change it as this was a type error on my side. Also informed them that their staff also could have checked as he knew i said 15 why didnt he tell me then i had wrong dates on. I then received an email from Gideon telling me they wont change it as its my error and other people have more dates then me then. So this is my thing after looking pass so many of mistakes and inconvenience they have caused me in the past ...i have remained loyal and kept placing bookings there, but i make one error and they just tell you straight NO. Its not like they would have lost out on money because i am sure other people would have booked those days i cannot afford and once again i cannot afford because i book there during the year as well. more then once.I would like a written response to my complaint sent to my email address ask your staff they do have it.