Prime example of Henberg Vaalpark "customer service" on Facebook post

<p>This person Valerie Pruis is an employee at Henberg Vaalpark, after my personal post om Facebook she lashed out stating the bottom. No matter who is right or wrong...This is how they handle their complaints....</p> <p> </p> <p> </p> <p>Please note TWO installations was done at adam tas street sasolburg one was a reinstallation that was done for the FLAT and the SECOND FREE PRIZE LOCK INSTALLATION was done at the HOUSE. On the first visit at the customers house(flat) my installer advice the customer that her dish is damaged the installer did not complete the job since an extended bracket was required for the dish to receive a 100% signal. Before arrival of the second visit customer was quoted before hand. Explaining to her about the EXTRA COST for the EXTRA material that is needed for the installation. The installation was completed on 15/8/2016. After several calls and smses to E Jacobs no attempt or arrangement was made to pay the outstanding invoice. Henberg Vaalpark is stricly COD based after our last attempt today 5/9/2016 to collect the outstanding invoice she told me I must check my email the payment was made. Then I told her the payment is not reflecting on our bankstatement. On arrival at her house today 5/9/2016 15h45 her son Dylan opened the gate for my installer. She also admitted to the installer that the invoice is NOT PAID and she is not going to pay . On the the invoice is states clearly that goods remain the property of Henberg Vaalpark untill the invoice is paid in full. She signed for the invoice that also states that goods received in good order.If she informed the office that she is not happy with the installation the owner was willing to go out the her house (flat) to inspect the installation. Half way trough the removel of Henberg's property she threatened my installer and almost threw him with her cell phone.</p>