Angry customer

Very very poor service. I bought slippers by them and less than two months it was damaged. Today 8/7/20 I went to the Hemingway's store to go n exchange the damaged slippers I waited for 30 mins in the que no few minutes no cashiers around I eventually got to the till the I explained to the cashier she immediately gave me attitude and said it can't b exchanged it over a month and than I said call your manager because iv always returned damage goods within 6 months she took my slippers to the back n came back n starting working on her computer not apologising nothing just carrying on with her attitude eventually she had to speak n ask me if this slip is for this slippers I said yes she den called her manager or supervisor to check the supervisor asked me the same thing I said I bought two pairs one small n one medium they say to me two smalls was charged on my account n they have to double check everything but before telling me that they make me wait for a hour not knowing what is going on I'm very disappointed with them at hemmingways n don't see myself going there in the future and will close my account soon.