Poor Management

<p>I recently signed up for domestic service through and agency as hiring individuals with no background checks or a reliable management team to rely on was becoming increasing difficult and frustrating when it came to having my home cleaned. I found a company by the name of Helping Hands in the Bera are who proudly advertised they have been in business for 30 years.</p> <p>Needless to say one would not be blamed for assuming this was a fairly new and inexperienced company. I was sent a **** who arrived in good time on the day requested, she immediately wanted to have a tea break as she had been travelling for about 2 hours to my home. She however did not bring with her any food which was part off the agreement with the agency. As courtesy I made her breakfast and coffee and let her rest before starting the day, she informed me she intended on walking to a nearby shop to purchase something for lunch - again I assisted with this meal as I did not want to lose time in getting the work done. Not only did she take 2 30 minute breaks but she also did not want to eat the lunch offered to her as it was not her preference and she told me what I can give her which I found highly unprofessional and forward. Furthermore she did not put away dishes, left the vacuum cleaner on the bed in my bedroom and did not even bother to put a new bin bag in our bin. On her next working day, she was 15 minutes late when I called her she simply said I will be there in an hour - no apology or explaination was offered. When the issue was addressed with her she made up several excuses and eventually rolled her eyes and apologised. Again she did not bring in a meal. I asked her to leave as I felt I could not work with someone with so little respect for her employee and no value for her job. On reporting to the agency the manager was very helpful but now 3 weeks later I have spent 3 Sundays in a row waiting for a **** that was promised but never arrived. Upon contacting the agency via email and telephone it takes about 3 attempts to get any feedback, each time being made to feel as though they are doing a favour for you. Eventually I gave up and canceled the contract and asked for a refund but as usual no response or effort to keep me happy or as a customer. It is a no wonder small businesses such as these do not flourish and are always available - the customer base is small due to the lack off customer service and ability to be able to run a professional business. </p>