Very disappointed

Cynthia Mackenzie, 1123 Eitemal Avenue, Florida Ext 11. I was out on 8 April and received a call at 16h13from the Control room advising that my alarm was going off. I arrived home at 16h26 opened the gate and waited for the gate to close as there is a delay timer drive down to my garage and parked. I was about to enter the house when the response car only arrived. I have sent a complaint message to the Ops manager and spoke to him again a week later advising that nobody had contacted me regarding my complaint. Can I trust the services of Help 24 bearing in mind it is not my first complaint. I have only seen a patrol car once in the area. Is my house safe?