Unhappy About Service

On the 11 December 2015, one of the consultants at help 24 contacted me to inform me that the insurance was done with the investigation of my vehicle. she then advised that my car would be moved to a panel beater. I asked her to make sure that the panel beater that my car was taken to was in Pretoria, closes late in December and opens early in January. I explained that I needed my car as the car hire from the insurance was given to me for 30 days. The actual accident was on the 30/11/2015. the rest of the period was the time frame that the insurance takes to do their investigation. <br> <br> My problem is that the consultant did not listen to my instructions. She took my car to a panel beater which is in Johannesburg and further more, this panel beater (Premier Auto Refinishers) closed on the 15/01/2015 and will open on the 11/01/2016. <br> <br> The only result I want is for my car to be moved to a panel beater that is open!!!