No response from Help 24 when needed for break-in.

We joined Help 24 in December 2022. They only came to install their devices in January. I called them a few weeks back to ask them to patrol the area as there was a suspicious car parked in front of my house. they never came or even called back. Today there was an attempted break in to my house. i called the centre 07:19 to go to my house to have a look. I also told my daughter who was at home to press the panic button. i also called ADT. There was no response from Help 24, i called again and still no response. i called an hour later and still no response. i called Charity who sold us Help 24 package and service. ADT arrived at the scene after 10 min from the initial call and also called the police who responded to us. Still nothing from Help 24 and can take no responsibility for anyones safety. Charity said she cant do anything even though she sells the service. She gave me her managers number. Her manager Trish was called and i could not get hold of her. i tried again at 12:05 and still cannot get hold of her. such terrible service for a group that is supposed to keep you safe.