DONT EVER USE HELP 24 TOWING

I was recently involved in a accident the driver Thurston pretended to help me on he pretended to care while he apparently said he will call the insurance company which he than said they have given him the authority to take the vehicle which was a lie. When calling the insurance company to pay the claim they never given any authority to the guy. He **** can someone who know which route to lay charges on the towing company as they are giving me a run around. Natasha Botha the supervisor is also very useless she doesn't respond to emails.