Help 24 Secure Roodepoort AccountDept- Bad Service

Help 24 Secure Roodepoort, Account Dept, Annemarie. I cancelled the app option on 1 April 2026 and have since sent numerous messages and contacted your office several times regarding the cancellation. However, you are still debiting R510, which includes the app option that I cancelled.

On several occasions, I was advised that Christo would contact me regarding the cancellation, but to date, I have not received any call from him, but going to my account is as easy as ABC.

Please urgently clarify why the app option is still being charged ? I would also like to know whether the best option is to cancel the current contract and rejoin, or whether you can simply correct the account and remove the cancelled app option without requiring me to cancel my entire contract.

Please provide a written response and confirmation of the cancellation and any applicable adjustment/refund for the amounts incorrectly charged since 1 April 2026.

Please respond urgently, as this matter requires your immediate attention.