Pathetic

Last week I phoned about getting my name cleared from November last year, first they told me it will cost R750 for the clearance certificate, and yesterday they told me its R1890 , why do I need to pay if all my debt was paid????? How does this work, its not my fault somebody was or is not doing their job??? I paid a **** load of money for all my debt now they want more?? Nee werk nie so nie ne, maak my naam skoon