TrustIndex
2.1
NPS Score
-40
Recommended: Unlikely
Nov '25 - Sep '26
Frequently Asked Questions About HELLOPAISA
Is HELLOPAISA trustworthy?
HELLOPAISA has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2026
Complain
I had R800 deposited into my account, which I could use, but I don't know the person who deposited the money, so I tried to talk to HelloPaisa to refund that person's money since I don't know the person who deposited the money, and I have no business with them, so HelloPaisa is asking that in order to help you, please provide the information of the person who deposited your account, so where can I find that person because I don't know him and I don't even know who gave me my account so that he could deposit the money into my account?
1 reviews | Active since Jul 2026
Complain
I had R800 deposited into my account, which I could use, but I don't know the person who deposited the money, so I tried to talk to HelloPaisa to refund that person's money since I don't know the person who deposited the money, and I have no business with them, so HelloPaisa is asking that in order to help you, please provide the information of the person who deposited your account, so where can I find that person because I don't know him and I don't even know who gave me my account so that he could deposit the money into my account?
1 reviews | Active since Jul 2026
Bad service from hellopaisa
Was talking with Maceline she works by hello paisa over the issue of me sending money on Friday it was saying it's pending till today then she was so rude to the extent of we were talking while I'm speaking she is also speaking she was so rude and saying why you using the bank if u know everything bcz I called them 3 times today since the money was pending since Friday I understand network issues but being rude is what when I called to confirm the name again they said her name is Maceline then later on she said no it's Fundo and the person who gave me the name is Privilege
1 reviews | Active since Jul 2026
Bad service from hellopaisa
Was talking with Maceline she works by hello paisa over the issue of me sending money on Friday it was saying it's pending till today then she was so rude to the extent of we were talking while I'm speaking she is also speaking she was so rude and saying why you using the bank if u know everything bcz I called them 3 times today since the money was pending since Friday I understand network issues but being rude is what when I called to confirm the name again they said her name is Maceline then later on she said no it's Fundo and the person who gave me the name is Privilege
1 reviews | Active since Jun 2025
Unresponsive customers care
Been requesting for a flex account its more than a month now . Customer service so slow, they tell you the same thing on evry enquiry , (WE ARE WORKING ON IT) WHAT ARE YOU WORKING ON FOR A MONTH !even going to China takes a day, so whats wrong with their customer care that takes forever.
1 reviews | Active since Jun 2025
Unresponsive customers care
Been requesting for a flex account its more than a month now . Customer service so slow, they tell you the same thing on evry enquiry , (WE ARE WORKING ON IT) WHAT ARE YOU WORKING ON FOR A MONTH !even going to China takes a day, so whats wrong with their customer care that takes forever.
1 reviews | Active since Apr 2026
Im disappointed
Im very disappointed, they just freeze my acc without calling me or giving me any explanation or notify me, and i assume they don't protect customer privacy, how can they easily give someone my details without me knowing about even if it is authority, aint they supposed to tell me if my account is bieng investigated or something is wrong, i would understand that, from nowhere my account has been frozen mxm hellopaisa im disappointed you were my trusted bank but you disappointed me since 2021 i been using this bank why now
1 reviews | Active since Apr 2026
Im disappointed
Im very disappointed, they just freeze my acc without calling me or giving me any explanation or notify me, and i assume they don't protect customer privacy, how can they easily give someone my details without me knowing about even if it is authority, aint they supposed to tell me if my account is bieng investigated or something is wrong, i would understand that, from nowhere my account has been frozen mxm hellopaisa im disappointed you were my trusted bank but you disappointed me since 2021 i been using this bank why now
1 reviews | Active since Feb 2013
Bold Incompetence in dealing with money. Totally Useless. Not sure how they remain in business.
These guys deserve a negative review! Incompetence at its best. Take you round and round for weeks to recover money that you've remitted to them. DO NOT TOUCH THESE GUYS WITH A 9 FOOT POLE!
1 reviews | Active since Feb 2013
Bold Incompetence in dealing with money. Totally Useless. Not sure how they remain in business.
These guys deserve a negative review! Incompetence at its best. Take you round and round for weeks to recover money that you've remitted to them. DO NOT TOUCH THESE GUYS WITH A 9 FOOT POLE!
1 reviews | Active since Dec 2025
Hellopaisa
Never use Hello Paisa or open Hello Paisa to secure your money, it is a hegroup of ******* who have just ****** my R5100. And I haven't received any help yet.
1 reviews | Active since Dec 2025
Hellopaisa
Never use Hello Paisa or open Hello Paisa to secure your money, it is a hegroup of ******* who have just ****** my R5100. And I haven't received any help yet.
1 reviews | Active since Feb 2020
🚨 URGENT: Missing Funds – FNB Instant Transfer to Hellopaisa (No Resolution After 2 Months)
On 18 October 2025, I made an instant transfer from my FNB account to my Hellopaisa account (powered by Bidvest). The funds were successfully deducted from my FNB account. I have clear proof of payment, yet the funds have never reflected in my Hellopaisa account. As of 14 December 2025, this issue has been unresolved for almost two months. I have contacted FNB Business and Hellopaisa support multiple times. Instead of resolving the matter, I have been passed between departments, with no ownership, no feedback, and no resolution from either party. This complaint is now directed publicly at Hellopaisa, FNB, and Bidvest. I require the following within 48 hours: 1.Written confirmation of the exact location/status of the funds 2.Accountability on which institution is holding the funds 3.Immediate settlement — either credit to my Hellopaisa account or a full refund Failure to resolve this will result in escalation to the Banking Ombudsman, FSCA, and formal legal action, using all documentation already in my possession. This matter should never take two months for an instant transfer.
1 reviews | Active since Feb 2020
🚨 URGENT: Missing Funds – FNB Instant Transfer to Hellopaisa (No Resolution After 2 Months)
On 18 October 2025, I made an instant transfer from my FNB account to my Hellopaisa account (powered by Bidvest). The funds were successfully deducted from my FNB account. I have clear proof of payment, yet the funds have never reflected in my Hellopaisa account. As of 14 December 2025, this issue has been unresolved for almost two months. I have contacted FNB Business and Hellopaisa support multiple times. Instead of resolving the matter, I have been passed between departments, with no ownership, no feedback, and no resolution from either party. This complaint is now directed publicly at Hellopaisa, FNB, and Bidvest. I require the following within 48 hours: 1.Written confirmation of the exact location/status of the funds 2.Accountability on which institution is holding the funds 3.Immediate settlement — either credit to my Hellopaisa account or a full refund Failure to resolve this will result in escalation to the Banking Ombudsman, FSCA, and formal legal action, using all documentation already in my possession. This matter should never take two months for an instant transfer.