Oct '25 - Sep '26
Frequently Asked Questions About Hello Quality
How is Hello Quality rated on Hellopeter?
Hellopeter has tracked Hello Quality across 2 reviews. Hello Quality hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Hello Quality? Write a review to help others decide.
Recent reviews (1)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2026
Bad service and Bad quality
I have always regarded Hello Quality as a company that produces high-quality riding boots, which is why this experience has been so disappointing. Unfortunately, my experience with their repair service has been extremely frustrating from start to finish. Before I even took my boots in for repair, my initial enquiry went unanswered for over a week until I phoned the store myself. When I eventually dropped my boots off, I was given multiple collection dates, none of which were met, and I made unnecessary trips between Benoni and Kyalami after being told my boots would be ready when they were not. The repair itself did not resolve the original issues. The boots still did not fit correctly, the zip continued to slide down while riding, and the top clasp still would not close properly. In addition, a V-slit with an elastic insert was cut into the inside of the boot. This alteration was never fully explained to me beforehand, and I was not informed that it would only provide approximately 2 cm of additional room. My calf was also never measured to determine whether this repair would even be suitable. The owner later acknowledged in writing that the incorrect alteration had been recommended and proposed a different repair. I then requested further details about the proposed repair, including how the damaged panel would be repaired, whether it would remain structurally sound, and what the associated costs would be. Despite sending this message and two follow-up messages, I have received no response. What has disappointed me the most is not that a mistake was made (mistakes happen) but rather the repeated communication failures and the lack of follow-through after acknowledging that the original repair was incorrect. The quality of Hello Quality's boots is excellent, which makes this level of customer service even more surprising. I sincerely hope they improve their communication and after-sales support so that future customers do not have a similar experience.
1 reviews | Active since Jul 2026
Bad service and Bad quality
I have always regarded Hello Quality as a company that produces high-quality riding boots, which is why this experience has been so disappointing. Unfortunately, my experience with their repair service has been extremely frustrating from start to finish. Before I even took my boots in for repair, my initial enquiry went unanswered for over a week until I phoned the store myself. When I eventually dropped my boots off, I was given multiple collection dates, none of which were met, and I made unnecessary trips between Benoni and Kyalami after being told my boots would be ready when they were not. The repair itself did not resolve the original issues. The boots still did not fit correctly, the zip continued to slide down while riding, and the top clasp still would not close properly. In addition, a V-slit with an elastic insert was cut into the inside of the boot. This alteration was never fully explained to me beforehand, and I was not informed that it would only provide approximately 2 cm of additional room. My calf was also never measured to determine whether this repair would even be suitable. The owner later acknowledged in writing that the incorrect alteration had been recommended and proposed a different repair. I then requested further details about the proposed repair, including how the damaged panel would be repaired, whether it would remain structurally sound, and what the associated costs would be. Despite sending this message and two follow-up messages, I have received no response. What has disappointed me the most is not that a mistake was made (mistakes happen) but rather the repeated communication failures and the lack of follow-through after acknowledging that the original repair was incorrect. The quality of Hello Quality's boots is excellent, which makes this level of customer service even more surprising. I sincerely hope they improve their communication and after-sales support so that future customers do not have a similar experience.