PM
Palesa M
1 reviews | Active since Nov 2017
26 Nov 2020, 11:49
Worst service at hello paisa
Worst service ever, wish I had checked reviews before using them. I sent money to Lesotho and recipient hasn't received the money's worst their consultants are terrible.
Never use this service if you love yourself
Helpful (0)
Replies (1)0
Replies (1)
Hello Paisa's replyOfficial
09 Jul 2025, 16:00Hi Palesa,
We’re truly sorry to hear about your experience in 2020 — especially when it involved something as important as sending money to loved ones. We understand how frustrating it must’ve been to wait on a refund and feel like you weren’t getting the help you needed.
Since then, we’ve taken steps to improve our refund processes and speed up turnaround times. We’ve also strengthened our escalation systems to ensure urgent matters like yours are prioritised and resolved efficiently.
If you’re still experiencing any issues or would like to follow up on a past query, please reach out to us via email *** or call *** — we’re here to help.
We’re truly sorry to hear about your experience in 2020 — especially when it involved something as important as sending money to loved ones. We understand how frustrating it must’ve been to wait on a refund and feel like you weren’t getting the help you needed.
Since then, we’ve taken steps to improve our refund processes and speed up turnaround times. We’ve also strengthened our escalation systems to ensure urgent matters like yours are prioritised and resolved efficiently.
If you’re still experiencing any issues or would like to follow up on a past query, please reach out to us via email *** or call *** — we’re here to help.
Hello Paisa's reply09 Jul 2025, 16:00
Official
Hi Palesa,
We’re truly sorry to hear about your experience in 2020 — especially when it involved something as important as sending money to loved ones. We understand how frustrating it must’ve been to wait on a refund and feel like you weren’t getting the help you needed.
Since then, we’ve taken steps to improve our refund processes and speed up turnaround times. We’ve also strengthened our escalation systems to ensure urgent matters like yours are prioritised and resolved efficiently.
If you’re still experiencing any issues or would like to follow up on a past query, please reach out to us via email *** or call *** — we’re here to help.
We’re truly sorry to hear about your experience in 2020 — especially when it involved something as important as sending money to loved ones. We understand how frustrating it must’ve been to wait on a refund and feel like you weren’t getting the help you needed.
Since then, we’ve taken steps to improve our refund processes and speed up turnaround times. We’ve also strengthened our escalation systems to ensure urgent matters like yours are prioritised and resolved efficiently.
If you’re still experiencing any issues or would like to follow up on a past query, please reach out to us via email *** or call *** — we’re here to help.