Worst customer service , rude consultants

I am currently encountering significant difficulties with Hello paisa. My insurance provided a payout, which was subsequently blocked by Hello paisa four days ago. I contacted their support and spoke with Lwaze Zwane, who requested that I forward the pertinent email and copy relevant parties. This has been done, yet no acknowledgement has been received. Upon following up, I encountered rudeness from Banele Masemola, who even disconnected the call. Despite sending the required email to five individuals, it appears that no action has been taken, leading me to question their work ethic. I demand that my account be reactivated promptly. Despite my attempts to reach out, my calls are now being ignored, causing me to feel as though I am being perceived as a nuisance. I find the behavior of Hello paisa consultants to be very rude and shameless, with a lack of appreciation for their customers' needs. My ticket number BAN-***