Worst customer service ever

Item: Hello Paisa
Rating: 1
Author: Memory M

What disgusting customer service!!!!! I have never been able to go through their call centre. In this day and age customer service is what sells your product or service.

Helpful (0)

Replies (2)

Hello Paisa's replyOfficial

26 Oct 2020, 15:04

Good Day. My sincere apologies for the inconvenience you have experienced. Please, advise what assistance you require and I will get you the necessary assistance? Also, please, provide me with your name and contact number so that I can assist you?

Hello Paisa's reply26 Oct 2020, 15:04

Official

Hello Paisa's replyOfficial

09 Jul 2025, 15:14

Hi Memory,

Thank you for your feedback — we’re really sorry to hear about your experience. We know how important customer service is, and we’re disappointed that we didn’t meet your expectations at the time.

Since 2020, we’ve made significant changes to our customer care channels — including faster WhatsApp support and better-trained agents — to ensure our customers receive quicker and more helpful responses.

If there’s anything we can still assist you with, please get in touch with us directly via email marketing@hellopaisa or call us at ***.

Hello Paisa's reply09 Jul 2025, 15:14

Official

Hi Memory,

If there’s anything we can still assist you with, please get in touch with us directly via email marketing@hellopaisa or call us at ***.