Transcation not Successful and money not refunded

I made a transaction to send money using Hello Paisa on the 25th of October 2017. I requested for guidance from consultant before making the transaction and I was given their FNB Banking details. I transferred the money, R5000 from my Capitec bank to their Fnb account using "immediate payment" facilities. Since then, it has been one stories to another. They claimed they can't see the money in their account, I sent proof of payment four times to them to no avail. Their services has been so un-proffessional and some of their staff are not competent enough to handle situation like this. I was told they have requested their bank, FNB to clarify and confirm the payment since 26th October but up till now, nothing has been done refund my money. They are now avoiding my phone calls. My request to speak to their Managing Director, Mr Ahmed Cassim was turned down. Please kindly help me out. Patrick ********** 692