JK
Joseph K
1 reviews | Active since Sept 2020
23 Dec 2020, 13:43
Night mare of dealing with incompetence hello paisa agents
Hello paisa have very rude team of call center agent a guy called David in particular,for three days they have been making my father go up and down to equity bank in Kenya like a full after me and my partner created pin to deposit money via paisa to mpesa and thy dint deliver instead lies after lies and their integrity and honesty is in question and their TCF are non existence at all I just want them to refund my partner our r5000 while I look for another way to assist my old dad who have suffered enough I can't think of ever doing business with this liers ever again.
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Hello Paisa's replyOfficial
09 Jul 2025, 16:05Hi Joseph,
We’re truly sorry to hear about the frustrating experience you and your family went through. We understand how important it is for your loved ones to receive funds quickly and reliably — and it’s deeply disappointing to hear that we didn’t meet that standard in your case.
We also sincerely apologise for the customer service experience you described. That’s not the level of care we aim to provide, and we’ve since strengthened our training, escalation protocols, and refund processes to better support our customers.
While this issue occurred in 2020, we’d still like to investigate it further and ensure it’s been properly resolved. Please reach out to us at *** or call us on *** with your reference details — we’ll do our best to assist you promptly.
Hello Paisa's reply09 Jul 2025, 16:05
Official
Hi Joseph,
We’re truly sorry to hear about the frustrating experience you and your family went through. We understand how important it is for your loved ones to receive funds quickly and reliably — and it’s deeply disappointing to hear that we didn’t meet that standard in your case.
We also sincerely apologise for the customer service experience you described. That’s not the level of care we aim to provide, and we’ve since strengthened our training, escalation protocols, and refund processes to better support our customers.
While this issue occurred in 2020, we’d still like to investigate it further and ensure it’s been properly resolved. Please reach out to us at *** or call us on *** with your reference details — we’ll do our best to assist you promptly.