SM
Samantha M
1 reviews | Active since May 2025
18 Jun 2025, 13:40
Money stuck
You closed my account due to expired passport and there is money there. You said I should contact you when I have proof that I app****, but why your agent is telling me they need the passport
Helpful (0)
Replies (1)0
Replies (1)
Hello Paisa's replyOfficial
10 Jul 2025, 09:34Hi Samantha,
Thank you for reaching out and bringing this to our attention. We’re sorry to hear about your experience and any confusion caused during this process.
Due to regulatory requirements, we are obligated to ensure all account holders have valid identification on file. While proof of application helps, we do require a valid, unexpired passport to reinstate access to the account and release any remaining funds — this is part of our compliance obligations and helps protect both your account and our platform.
As soon as you receive your new passport, please contact us at *** or call us directly on *** so we can assist you further and resolve this as quickly as possible.
We appreciate your understanding and look forward to assisting you again soon.
— The HelloPaisa Team
Thank you for reaching out and bringing this to our attention. We’re sorry to hear about your experience and any confusion caused during this process.
Due to regulatory requirements, we are obligated to ensure all account holders have valid identification on file. While proof of application helps, we do require a valid, unexpired passport to reinstate access to the account and release any remaining funds — this is part of our compliance obligations and helps protect both your account and our platform.
As soon as you receive your new passport, please contact us at *** or call us directly on *** so we can assist you further and resolve this as quickly as possible.
We appreciate your understanding and look forward to assisting you again soon.
— The HelloPaisa Team
Hello Paisa's reply10 Jul 2025, 09:34
Official
Hi Samantha,
Thank you for reaching out and bringing this to our attention. We’re sorry to hear about your experience and any confusion caused during this process.
Due to regulatory requirements, we are obligated to ensure all account holders have valid identification on file. While proof of application helps, we do require a valid, unexpired passport to reinstate access to the account and release any remaining funds — this is part of our compliance obligations and helps protect both your account and our platform.
As soon as you receive your new passport, please contact us at *** or call us directly on *** so we can assist you further and resolve this as quickly as possible.
We appreciate your understanding and look forward to assisting you again soon.
— The HelloPaisa Team
Thank you for reaching out and bringing this to our attention. We’re sorry to hear about your experience and any confusion caused during this process.
Due to regulatory requirements, we are obligated to ensure all account holders have valid identification on file. While proof of application helps, we do require a valid, unexpired passport to reinstate access to the account and release any remaining funds — this is part of our compliance obligations and helps protect both your account and our platform.
As soon as you receive your new passport, please contact us at *** or call us directly on *** so we can assist you further and resolve this as quickly as possible.
We appreciate your understanding and look forward to assisting you again soon.
— The HelloPaisa Team