PS
Pardon S
1 reviews | Active since May 2025
30 May 2025, 15:23
Lost trust : a loyal customer's disappointing experience
I'm really disappointed in Hello Paisa's handling of my account hold. Despite submitting all required documents and patiently waiting, I've been met with silence and delays. As a loyal customer since 2019, I expect to be treated with care and respect. Unfortunately, it seems like my concerns aren't being taken seriously. I hope they revisit their customer service approach and take steps to prevent similar experiences for others.
Helpful (0)
Replies (1)0
Replies (1)
Hello Paisa's replyOfficial
10 Jul 2025, 10:36Hi Pardon,
Thank you for sharing your experience with us — and most importantly, thank you for your loyalty since 2019. We’re sincerely sorry to hear that you’ve felt let down. That is not the experience we strive to deliver, especially to our long-standing customers who have trusted us over the years.
We understand how frustrating account holds and delayed communication can be, especially when you’ve submitted all the necessary documents. Please be assured that we take your feedback seriously and are committed to improving our approach to follow-ups and support during these reviews.
If your issue is still unresolved, we’d like to assist you directly and urgently. Kindly contact us at ***, so we can personally follow up and get things back on track.
Thank you again for your patience and for giving us the opportunity to make this right. — The HelloPaisa Team
Thank you for sharing your experience with us — and most importantly, thank you for your loyalty since 2019. We’re sincerely sorry to hear that you’ve felt let down. That is not the experience we strive to deliver, especially to our long-standing customers who have trusted us over the years.
We understand how frustrating account holds and delayed communication can be, especially when you’ve submitted all the necessary documents. Please be assured that we take your feedback seriously and are committed to improving our approach to follow-ups and support during these reviews.
If your issue is still unresolved, we’d like to assist you directly and urgently. Kindly contact us at ***, so we can personally follow up and get things back on track.
Thank you again for your patience and for giving us the opportunity to make this right. — The HelloPaisa Team
Hello Paisa's reply10 Jul 2025, 10:36
Official
Hi Pardon,
Thank you for sharing your experience with us — and most importantly, thank you for your loyalty since 2019. We’re sincerely sorry to hear that you’ve felt let down. That is not the experience we strive to deliver, especially to our long-standing customers who have trusted us over the years.
We understand how frustrating account holds and delayed communication can be, especially when you’ve submitted all the necessary documents. Please be assured that we take your feedback seriously and are committed to improving our approach to follow-ups and support during these reviews.
If your issue is still unresolved, we’d like to assist you directly and urgently. Kindly contact us at ***, so we can personally follow up and get things back on track.
Thank you again for your patience and for giving us the opportunity to make this right. — The HelloPaisa Team
Thank you for sharing your experience with us — and most importantly, thank you for your loyalty since 2019. We’re sincerely sorry to hear that you’ve felt let down. That is not the experience we strive to deliver, especially to our long-standing customers who have trusted us over the years.
We understand how frustrating account holds and delayed communication can be, especially when you’ve submitted all the necessary documents. Please be assured that we take your feedback seriously and are committed to improving our approach to follow-ups and support during these reviews.
If your issue is still unresolved, we’d like to assist you directly and urgently. Kindly contact us at ***, so we can personally follow up and get things back on track.
Thank you again for your patience and for giving us the opportunity to make this right. — The HelloPaisa Team