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On July 27, 2022, I made a money transfer into an account using Worldremit and Hello Paisa, which is their local partner in South Africa. According to South Africa Reserve Bank, to receive money one is supposed to sign a Mandate form yearly. This mandate form has a 12-month cycle. I have already signed the mandate form but they have refused to release the money I transferred. Instead Hello Paisa wants me to sign the mandate form again. Meanwhile as the South Africa Reserve bank, this form is signed once in a 12-month period. Hello Paisa what are you doing with our personal data? If it is the system, get a competent database manager to manage your system.