mS
mickey S
1 reviews | Active since Dec 2015
13 Jun 2025, 22:39
Hello paisa SUCKS
Worst service EVER! I have been receiving money trough remitly since last year April and the money would be paid into my fnb account within an hour via sikhona money. Now all of a sudden my money is being paid via hello paisa. The was no notification of a change to either me or the sender. I have never had to wait 48 hours for my money. I also downloaded the app from Apple Store and when I tried to register it said my anpplica was already in progress. I DO NOT REMEMBER REGISTERING AN ACCOUNT BEFORE. I am pretty sure this goes against the POPPI ACT. So I will be contacting the ombudsman shortly.
I am very disappointed in remitly and hello paisa. WOULD NOT RECOMMEND. And if I could have made that 1 star anything less I would have.
Helpful (0)
Replies (4)0
Replies (4)
Hello Paisa's replyOfficial
10 Jul 2025, 10:04Hi there,
We’re very sorry to hear about your experience and the frustration this has caused. We completely understand how important it is for your funds to be received quickly and reliably.
Please note that in some cases, Remitly may change their local payout partners without notifying the recipient, which unfortunately is outside of our control. However, we’re committed to assisting you as best we can from our side.
Regarding the registration issue — if you’ve never used HelloPaisa before and are getting a message about an application in progress, we’d like to investigate this immediately and ensure your information is secure and handled in accordance with the POPIA Act.
Please contact us urgently at *** or call *** so we can verify your details, escalate the matter, and ensure your funds are processed without further delay.
Thank you for bringing this to our attention — we truly value your feedback.
— The HelloPaisa Team
We’re very sorry to hear about your experience and the frustration this has caused. We completely understand how important it is for your funds to be received quickly and reliably.
Please note that in some cases, Remitly may change their local payout partners without notifying the recipient, which unfortunately is outside of our control. However, we’re committed to assisting you as best we can from our side.
Regarding the registration issue — if you’ve never used HelloPaisa before and are getting a message about an application in progress, we’d like to investigate this immediately and ensure your information is secure and handled in accordance with the POPIA Act.
Please contact us urgently at *** or call *** so we can verify your details, escalate the matter, and ensure your funds are processed without further delay.
Thank you for bringing this to our attention — we truly value your feedback.
— The HelloPaisa Team
Hello Paisa's reply10 Jul 2025, 10:04
Official
Hi there,
We’re very sorry to hear about your experience and the frustration this has caused. We completely understand how important it is for your funds to be received quickly and reliably.
Please note that in some cases, Remitly may change their local payout partners without notifying the recipient, which unfortunately is outside of our control. However, we’re committed to assisting you as best we can from our side.
Regarding the registration issue — if you’ve never used HelloPaisa before and are getting a message about an application in progress, we’d like to investigate this immediately and ensure your information is secure and handled in accordance with the POPIA Act.
Please contact us urgently at *** or call *** so we can verify your details, escalate the matter, and ensure your funds are processed without further delay.
Thank you for bringing this to our attention — we truly value your feedback.
— The HelloPaisa Team
We’re very sorry to hear about your experience and the frustration this has caused. We completely understand how important it is for your funds to be received quickly and reliably.
Please note that in some cases, Remitly may change their local payout partners without notifying the recipient, which unfortunately is outside of our control. However, we’re committed to assisting you as best we can from our side.
Regarding the registration issue — if you’ve never used HelloPaisa before and are getting a message about an application in progress, we’d like to investigate this immediately and ensure your information is secure and handled in accordance with the POPIA Act.
Please contact us urgently at *** or call *** so we can verify your details, escalate the matter, and ensure your funds are processed without further delay.
Thank you for bringing this to our attention — we truly value your feedback.
— The HelloPaisa Team
mS
mickey S's updateReviewer Update
10 Jul 2025, 10:10You say I should contact you URGENTLY yet you fail to give me usable contact details. Please note if this issue is not resolved within the next 7-14 working days I will be forced to contact the ombudsman and my lawyer as this is a breach of the POPPIA act as you have stated above. Provide me with contact details that will allow me to correspond with your team as I have tried yet have received no correspondence from you.
mS
mickey S's update10 Jul 2025, 10:10
Reviewer Update
You say I should contact you URGENTLY yet you fail to give me usable contact details. Please note if this issue is not resolved within the next 7-14 working days I will be forced to contact the ombudsman and my lawyer as this is a breach of the POPPIA act as you have stated above. Provide me with contact details that will allow me to correspond with your team as I have tried yet have received no correspondence from you.
Hello Paisa's replyOfficial
10 Jul 2025, 12:17Hi Mickey,
Please email us at *** so that we can attend to your issue. Thanks!
Please email us at *** so that we can attend to your issue. Thanks!
Hello Paisa's reply10 Jul 2025, 12:17
Official
Hi Mickey,
Please email us at *** so that we can attend to your issue. Thanks!
Please email us at *** so that we can attend to your issue. Thanks!
mS
mickey S's updateReviewer Update
10 Jul 2025, 12:22That address does not show. All I’m seeing is **************.
mS
mickey S's update10 Jul 2025, 12:22
Reviewer Update
That address does not show. All I’m seeing is **************.