HELLO PAISA POOR **** SERVICE

Hello Paisa has become the worst ever in service delivery in the world I tell you. Their Zimbabwean agents are the slowest, lazy and very unprofessional. First it was my food order that was made a mess. I made a good order for my sister back home and I requested delivery and then was told delivery will take long as it was very busy and so my sister decided to go and collect the food as they needed it urgently, because their systems are ****ed up dispatch was not notified that my sister had collected her order and so a duplicate order was delivered at her door a few days later. I called to ask for them to go and collect their order but the lady who was assisting me was clueless on how it had happened and how to solve it. I offered to pay for the duplicate order but she still didn't know how an order reference would be created in a situation like that and said she will come back to me but she disappeared and I never heard from her again.y sister managed to contact direct Zim offices and the order was collected. A few weeks later I made another order and made payment for it and got a message from hello Paisa to top up the money saying it was not enough. I later found out after several phone calls that my previous order had been double entered and my present payment had been used to pay for it. It took days to prove that the double entry had been collected back by hello Paisa and I didn't owe them anything. Fast forward to 12 September 2020 I make another order and this time it's a mere order of $40 and it doesn't get processed. I have been calling several times and 3/4 of the time their phones are not answered and when they are answered I'm told of the same song they so much like, ma'am can I have your number and we will call you back and they disappear from the face of the earth. When you call back again after several trials and sending documents several times on their WhatsApp number ending with ..11 furious with them, they tell you ma'am you are not listening to me or ma'am I'm trying to help you. How the hell are you helping me when all the agents keep singing we will call you back after checking for the documents on the WhatsApp line or Frank Kalamba is the one helping you with the query and when the unprofessional Frank calls he tells you he didn't get the documents and says he promises to call back and pooof he's gone once again. I better change the service provider they are more ways of sending money and food home. It's not like I'm getting free service from these people I'm paying for it. Fellow Zimbabweans stop using hello Paisa they are *******.