Hello Paisa is worse

Having done an ATM deposit on the 20th until today I still don't have my money in their so called account. I even sent them an Proof of Payment from FNB and I still don't have my money. I am very disappointed.Why is it taking long? If I don't have my money by Monday I'm suing this so called Hello Paisa I promise. You call or talk to them via messenger they take it all as a joke. Nonsense