JB
Jacques B
1 reviews | Active since Sept 2018
24 Aug 2020, 11:59
Hello Paisa
I've had an issue where the money transferred did not end up with the beneficiary. After 6 calls to resolve the matter, Hello Paisa did managed to get the money to the intended recipient.
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Hello Paisa's replyOfficial
09 Jul 2025, 15:03Hi Jacques,
Thank you for your honest feedback, and we’re truly sorry for the frustration you experienced. While we're glad the issue was eventually resolved and the money reached your beneficiary, we recognise that the process took longer than it should have.
Since 2020, we’ve made several improvements to our support systems to help speed up resolutions and give our customers better peace of mind.If you ever need help again, please don’t hesitate to reach out to us via email *** or call *** — we’re here to help
Thank you for your honest feedback, and we’re truly sorry for the frustration you experienced. While we're glad the issue was eventually resolved and the money reached your beneficiary, we recognise that the process took longer than it should have.
Since 2020, we’ve made several improvements to our support systems to help speed up resolutions and give our customers better peace of mind.If you ever need help again, please don’t hesitate to reach out to us via email *** or call *** — we’re here to help
Hello Paisa's reply09 Jul 2025, 15:03
Official
Hi Jacques,
Thank you for your honest feedback, and we’re truly sorry for the frustration you experienced. While we're glad the issue was eventually resolved and the money reached your beneficiary, we recognise that the process took longer than it should have.
Since 2020, we’ve made several improvements to our support systems to help speed up resolutions and give our customers better peace of mind.If you ever need help again, please don’t hesitate to reach out to us via email *** or call *** — we’re here to help
Thank you for your honest feedback, and we’re truly sorry for the frustration you experienced. While we're glad the issue was eventually resolved and the money reached your beneficiary, we recognise that the process took longer than it should have.
Since 2020, we’ve made several improvements to our support systems to help speed up resolutions and give our customers better peace of mind.If you ever need help again, please don’t hesitate to reach out to us via email *** or call *** — we’re here to help