Extremely poor customer service.

I have had issues with transferring funds. I attempted 6 times - Each time the transaction gets cancelled and reversed. I tried speaking to customer service on the App. Firstly, I had to wait almost 15 minutes I get through to a consultant. When I finally get through (to Franck) , I state my issue and for the next 12 minutes - I get no response. Thereafter, I get transferred to another consultant (Vincent Chizinga) who also says nothing. My message with my issues was sent at 15:46. At 16:15, I am yet to receive any response