Don't care about customers, money gone!!!!!

Wish I could rate a 0 or better yet a minus. I sent money last Friday 18th of August to kenya and to date Wednesday night going to 8pm 6 days later -transaction not gone through and they keep sending me from pillar to post, each time a different person instead to who asks me to create another **** transaction do that I can get a reference number that they need a reference number to track the money lost because their systems weren't working as supposed to and can't allocate my mo ey without the reference.so I create a reference or 4 thereafter and each time the reference disappears because it takes time before they resolve the matter their end and I keep getting an sms from the system claiming I need to deposit the money using the reference created for the transaction but they needed the reference as is so they could have something to attach to my money lost a UT rhe reference disappears from.the system and they call me again asking me to please create another reference we are sorry , so they do that since Saturday ,today I refused I can't be harassed like this when I sent them the receipt I used to make the cash payment at the pick n pay for the transaction on Friday because their system kept hunging and rhe app on phone wasn't working properly and showed under maintenance.So now, went to pick n pay and apparently many customers complaining their transactions failed.Customer satisfaction I'd the furthest thing from their minds.Now when I call they literally pick the phone and hung up.

I just let my lawyer deal with it ,just because helopaisa is so ********* and you cannot run a business like this.They also told me even if they traced my money they cannot send it to my recipient because the exchange rate is different-now whose fault is it? They must bear the consequences of their services being poor and feel.the pinch of that not customers, that's legally wrong and really to sit with someone's money and not give it back or send it where it's supposed to on what grounds?

That's the very last times I use them -pathetic, *********, unprofessional and don't give a damn about their customers, steers clear of helopaisa.Will look into muluru ,better yet world remit /remitly-way smoother ,no Hussle and I've dealt with their customer service and they were brilliant I'm going back to continue using them .

Wasted money, too much of my time, phone calling units and nerves on Helopaisa.NEVER AGAIN.