Disappointed With Hellopaisa Service

I was supposed to receive cash sent to me on 17 February 2022 from UK through this organisation (Transaction ***). I filled the compliance form as required and the following morning I received a message informing that it was rejected (***) and that I can contact their customer care on ***. I called the same day at 08h40 and at 10h10 to inquire about the query. Each time I was told that someone would call me back within 15mins to assist, however no one called.

Today I called the customer care number again at 10h06 and the agent dropped the call when I informed her that I was not being assisted. At 10h09 I called again, and I was told that someone would call within 15mins. At 10h26 I receive a call from +***. The agent told me that she was not hearing me clearly since the line was bad. She dropped the call and never called again.

This experience alone clearly indicates that I may not get the intended service. I am writing this to alert the public that if they were planning to receive money from their loved ones through Hellopaisa, they should think twice because there is a big communication problem within this organisation.

I am very disappointed.