CJ
Casey J
1 reviews | Active since Jul 2025
01 Jul 2025, 13:21
Disappointed and frustrated
I am extremely frustrated and disappointed with Hello Paisa. I received a payout from my insurance claim, but Hello Paisa is holding onto my money. I have already provided them with all the necessary proof and documents, including the original email with the approval of my claim and total value settlement. I contacted my insurance, and they instructed me to forward the email to the bank, but the issue remains unresolved. I urge for immediate action so that I can use my money as intended.
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Hello Paisa's replyOfficial
10 Jul 2025, 09:07Hi there,
We’re truly sorry to hear about your experience and understand how stressful it must be, especially when it involves a critical payout like an insurance claim.
We’re truly sorry to hear about your experience and understand how stressful it must be, especially when it involves a critical payout like an insurance claim.
If you’ve already submitted all required documentation, we’d like to urgently review your case and assist in resolving the matter. Please send a copy of your original email, supporting documents, your full name, registered phone number to ***, or give us a call on *** so we can escalate this directly.
Thank you for bringing this to our attention — and again, our sincere apologies for the delay and frustration.
— The HelloPaisa Team
Hello Paisa's reply10 Jul 2025, 09:07
Official
Hi there,
We’re truly sorry to hear about your experience and understand how stressful it must be, especially when it involves a critical payout like an insurance claim.
We’re truly sorry to hear about your experience and understand how stressful it must be, especially when it involves a critical payout like an insurance claim.
If you’ve already submitted all required documentation, we’d like to urgently review your case and assist in resolving the matter. Please send a copy of your original email, supporting documents, your full name, registered phone number to ***, or give us a call on *** so we can escalate this directly.
Thank you for bringing this to our attention — and again, our sincere apologies for the delay and frustration.
— The HelloPaisa Team