ST
Swish T
1 reviews | Active since Jun 2025
04 Jun 2025, 13:54
Beware.
Why is this place interfering with my transfers from Remitly in America??? My Remitly transfers have always been instant and hassle free which is their policy and I pay their service fee. Who gave Hello Paisa the right to withhold my transfers for 48 hours now from May 2025 which each transfer? What have they got to do with my transfers from Remitly in America to my bank? Why are they making interest off my amount over those 48 hours? Isn't this *****? Their bosses don't respond to Remitly in America. They don't respond to emails. I will take this further with Remitly in America.
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Hello Paisa's replyOfficial
10 Jul 2025, 10:10Hi there,
We’re truly sorry to hear about your experience, and we understand your frustration. We want to clarify that HelloPaisa is one of several licensed local payout partners that international money transfer services like Remitly may use to deliver funds in South Africa.
In certain cases, Remitly may route transfers through HelloPaisa — this decision is made on their side and not something we control or are able to pre-communicate. That said, we are committed to ensuring a secure and compliant payout process for every transaction we facilitate.
If your funds have been delayed or you're unsure why HelloPaisa is listed on your transaction, we’d love to investigate the matter for you and ensure you’re assisted with urgency.
Please reach out to us at *** or call *** — we’re here to help.
Thank you for raising this with us. — The HelloPaisa Team
We’re truly sorry to hear about your experience, and we understand your frustration. We want to clarify that HelloPaisa is one of several licensed local payout partners that international money transfer services like Remitly may use to deliver funds in South Africa.
In certain cases, Remitly may route transfers through HelloPaisa — this decision is made on their side and not something we control or are able to pre-communicate. That said, we are committed to ensuring a secure and compliant payout process for every transaction we facilitate.
If your funds have been delayed or you're unsure why HelloPaisa is listed on your transaction, we’d love to investigate the matter for you and ensure you’re assisted with urgency.
Please reach out to us at *** or call *** — we’re here to help.
Thank you for raising this with us. — The HelloPaisa Team
Hello Paisa's reply10 Jul 2025, 10:10
Official
Hi there,
We’re truly sorry to hear about your experience, and we understand your frustration. We want to clarify that HelloPaisa is one of several licensed local payout partners that international money transfer services like Remitly may use to deliver funds in South Africa.
In certain cases, Remitly may route transfers through HelloPaisa — this decision is made on their side and not something we control or are able to pre-communicate. That said, we are committed to ensuring a secure and compliant payout process for every transaction we facilitate.
If your funds have been delayed or you're unsure why HelloPaisa is listed on your transaction, we’d love to investigate the matter for you and ensure you’re assisted with urgency.
Please reach out to us at *** or call *** — we’re here to help.
Thank you for raising this with us. — The HelloPaisa Team
We’re truly sorry to hear about your experience, and we understand your frustration. We want to clarify that HelloPaisa is one of several licensed local payout partners that international money transfer services like Remitly may use to deliver funds in South Africa.
In certain cases, Remitly may route transfers through HelloPaisa — this decision is made on their side and not something we control or are able to pre-communicate. That said, we are committed to ensuring a secure and compliant payout process for every transaction we facilitate.
If your funds have been delayed or you're unsure why HelloPaisa is listed on your transaction, we’d love to investigate the matter for you and ensure you’re assisted with urgency.
Please reach out to us at *** or call *** — we’re here to help.
Thank you for raising this with us. — The HelloPaisa Team