Bad Poor Service

I was moved from post to pillar because they could not match the amount I paid for a transaction on the app. They have no sense of urgency and when you phone to escalate a matter you are told that you cannot talk to managers but can only send emails, which is pathetic. Till now I’m still waiting for a transaction to clear that I processed four days ago which is way more than the 48 hours turnaround time that they always preach about. To add insult to injury I’m told that they cannot process a refund before the money reflects in the account even though I provided all the proof required.