SM
Sharon M
1 reviews | Active since Mar 2025
19 Mar 2025, 09:05
Account frozen
I had a blocked accountand I presented all necessary documents that the money was moving from my Hollywood acc to my hello Paisa account.
The guys never acknowledge they went quiet. I phoned for progress and was told an agent will call back and no one phoned up to now nothing. This bank is just useless I need them to open my acc and I withdraw everything and close the account
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Hello Paisa's replyOfficial
10 Jul 2025, 14:09Hi Sharon,
We’re truly sorry to hear about your frustrating experience — we completely understand how stressful it is to have your account frozen, especially after you’ve submitted the necessary documentation.
Please accept our apologies for the lack of communication and follow-up. This is not the standard of service we strive to provide. We’d like to urgently look into this matter and ensure it gets the attention it deserves.
Kindly reach out to us with your full name and registered mobile number at *** so we can assist you further and provide a resolution as soon as possible.
Thank you for your patience, and we hope to make this right.
— The HelloPaisa Team
Hello Paisa's reply10 Jul 2025, 14:09
Official
Hi Sharon,
We’re truly sorry to hear about your frustrating experience — we completely understand how stressful it is to have your account frozen, especially after you’ve submitted the necessary documentation.
Please accept our apologies for the lack of communication and follow-up. This is not the standard of service we strive to provide. We’d like to urgently look into this matter and ensure it gets the attention it deserves.
Kindly reach out to us with your full name and registered mobile number at *** so we can assist you further and provide a resolution as soon as possible.
Thank you for your patience, and we hope to make this right.
— The HelloPaisa Team