A nightmare transaction and extremely rude customer service

RUN IF YOU CAN. I made an order on 18 November of R4,114 and paid for it promptly. The bank confirmed the funds had been paid into Hello Paisa's account, well before close of business. But the transaction was not settled, and when I queried the company, they claimed there was a "mismatch". It was a terrible experience for me because I was travelling in the country I had asked a pay-out from, and I was left in a position where I had no funds and had to literally beg and borrow. The customer service agents were extremely rude, including one told me to 'do what you want'. It is now a week later and I have not received my refund. All I am told is to create endless new orders, which doesn't make sense at all as I no longer need the funds in the currency I initially ordered as I am back in South Africa and all I want is my rand refund. There are BETTER companies out there who treat their customers decently - STAY AWAY from Hello Paisa people!!!