MT
Mariska T
1 reviews | Active since Jan 2023
01 Jun 2023, 09:03
Helivac is a **** company!
I see I'm not the only one having this issue. I stopped my subscription in May 2021 due to financial reasons. I sent an email to cancel it, which they did, I assume, as the debit orders stopped. Now all of a sudden since March 2023, the debit orders started again! I've email them and so far no reply. They are *******, and to think that no one will notice as it is "only" R139. Do not get a membership from Helivac! Once you try to cancel it, this will happen to you too!
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Helivac's replyOfficial
01 Jun 2023, 11:48Dear Mariska,
I want to begin by expressing my sincere apologies for the difficulties you've experienced recently regarding your Helivac membership. We aim to provide an excellent service to all our customers, and I deeply regret that we've failed to meet this standard in your case.
I understand that you decided to cancel your subscription in May 2021 due to financial reasons and that, after a significant period of time, the debit orders unexpectedly resumed in March 2023. This incident seems to have slipped through our safeguards, and for that, I am truly sorry.
Our team is currently investigating the cause of this error, and we will ensure that all necessary steps are taken to rectify this situation promptly. We will also implement measures to prevent any such occurrences in the future.
In the meantime, I want to assure you that we will promptly stop the debit orders and refund any charges incurred since March 2023. Your satisfaction and peace of mind are our utmost priority.
Furthermore, I apologize for our delay in responding to your email. It's our responsibility to promptly address your concerns and questions, and we clearly fell short in this instance.
We value your feedback as it provides us with the opportunity to improve our services. I appreciate your patience and understanding as we work diligently to resolve this issue.
Once again, I offer my sincerest apologies for the inconvenience caused and thank you for bringing this matter to our attention. I remain at your disposal should you need any further assistance or have any additional questions or concerns.
Sincerely,
Team Helivac
I want to begin by expressing my sincere apologies for the difficulties you've experienced recently regarding your Helivac membership. We aim to provide an excellent service to all our customers, and I deeply regret that we've failed to meet this standard in your case.
I understand that you decided to cancel your subscription in May 2021 due to financial reasons and that, after a significant period of time, the debit orders unexpectedly resumed in March 2023. This incident seems to have slipped through our safeguards, and for that, I am truly sorry.
Our team is currently investigating the cause of this error, and we will ensure that all necessary steps are taken to rectify this situation promptly. We will also implement measures to prevent any such occurrences in the future.
In the meantime, I want to assure you that we will promptly stop the debit orders and refund any charges incurred since March 2023. Your satisfaction and peace of mind are our utmost priority.
Furthermore, I apologize for our delay in responding to your email. It's our responsibility to promptly address your concerns and questions, and we clearly fell short in this instance.
We value your feedback as it provides us with the opportunity to improve our services. I appreciate your patience and understanding as we work diligently to resolve this issue.
Once again, I offer my sincerest apologies for the inconvenience caused and thank you for bringing this matter to our attention. I remain at your disposal should you need any further assistance or have any additional questions or concerns.
Sincerely,
Team Helivac
Helivac's reply01 Jun 2023, 11:48
Official
Dear Mariska,
I want to begin by expressing my sincere apologies for the difficulties you've experienced recently regarding your Helivac membership. We aim to provide an excellent service to all our customers, and I deeply regret that we've failed to meet this standard in your case.
I understand that you decided to cancel your subscription in May 2021 due to financial reasons and that, after a significant period of time, the debit orders unexpectedly resumed in March 2023. This incident seems to have slipped through our safeguards, and for that, I am truly sorry.
Our team is currently investigating the cause of this error, and we will ensure that all necessary steps are taken to rectify this situation promptly. We will also implement measures to prevent any such occurrences in the future.
In the meantime, I want to assure you that we will promptly stop the debit orders and refund any charges incurred since March 2023. Your satisfaction and peace of mind are our utmost priority.
Furthermore, I apologize for our delay in responding to your email. It's our responsibility to promptly address your concerns and questions, and we clearly fell short in this instance.
We value your feedback as it provides us with the opportunity to improve our services. I appreciate your patience and understanding as we work diligently to resolve this issue.
Once again, I offer my sincerest apologies for the inconvenience caused and thank you for bringing this matter to our attention. I remain at your disposal should you need any further assistance or have any additional questions or concerns.
Sincerely,
Team Helivac
I want to begin by expressing my sincere apologies for the difficulties you've experienced recently regarding your Helivac membership. We aim to provide an excellent service to all our customers, and I deeply regret that we've failed to meet this standard in your case.
I understand that you decided to cancel your subscription in May 2021 due to financial reasons and that, after a significant period of time, the debit orders unexpectedly resumed in March 2023. This incident seems to have slipped through our safeguards, and for that, I am truly sorry.
Our team is currently investigating the cause of this error, and we will ensure that all necessary steps are taken to rectify this situation promptly. We will also implement measures to prevent any such occurrences in the future.
In the meantime, I want to assure you that we will promptly stop the debit orders and refund any charges incurred since March 2023. Your satisfaction and peace of mind are our utmost priority.
Furthermore, I apologize for our delay in responding to your email. It's our responsibility to promptly address your concerns and questions, and we clearly fell short in this instance.
We value your feedback as it provides us with the opportunity to improve our services. I appreciate your patience and understanding as we work diligently to resolve this issue.
Once again, I offer my sincerest apologies for the inconvenience caused and thank you for bringing this matter to our attention. I remain at your disposal should you need any further assistance or have any additional questions or concerns.
Sincerely,
Team Helivac