So called service and assistance!!!!!!!

I got the ' service' from the helderberghomenursery for more than a year after my brain stroke, eeding assistance. it became a night mare the nurses were too late or didn't turn up. They know their patients are depending on them, but they don't care at all. sometimes they called me telling me the nurse wouldn't come or a new one would come to me, and after all nobody turned up. once the lady of the nursery came and presented very proudly a new nurse, a with a lovely accent (not a joke!) i understood I should be very happy with that, although I only wanted a nurse doing her job properly. Most of the time I was doubting about the qualifications of the nurses; What real caring nurse would take the patient bear feet, with still wet feet from the shower over tiles? was really scary. That nurse with accent didn't know the difference between soap and shampoo.She didn't know the duvet should be inside the cover and the cover shouldn't lay upon the duvet. she didn't dare to touch the microwave. I had the impression she did come from another planet instead from the Congo (that lovely French accent).

after the first statement I became suspicious. That statement wasn't correct at all. from then on I noticed the real working hours of the nurses and asked them to undersign. when the nurses finished work they had to call the driver, asking her to fetch them. once, after several calls the nurse got the answer the driver forgot her and was busy shopping. She could walk home in heavy rain. Afterwards I noticed all that wasted time was on my amount. Later I asked the nursery to adjust that statement.they didn't i made up the whole list OF CORRECT WORKING HOURS THAT month. Theuy didn't want to adjust. I got the answer I asked for a 3 hours shift (I asked for a max of 3hours shift), so I have to pay for 3 hours.... why did they charged me then sometimes for 4 hours? in that periode I decided to move to a retirement village, so I will get the assistance I need without problems; So I had a lot on my plate that time. in meantime I had to make up the whole list of correct working hours of the nurses, which was actually their work. It cost me a lot of energy and frustrations (after my brain stroke!) and time, I could have spent for more important and nicer things. 2 weeks ago I sent them the whole list...... The answer : It was too late. They paid already the nurses according to their notes (which isn't my fault!) and they can't adjust the case anymore. And why should I ask for adjustment? at the end the amount would be almost the same, because the hours based on a shorter shift are more expensive. What reliable business tells the client the statement will be ALMOST the same? shouldn't a statement not be be correct and not aALMOST correct? Isn't that way of treating someone extremely rude, after all what happened? They knew I was struggling a lot and being busy with that list. They let me carry on knowing it would be useless.... hoping I woud give up?

They don't care about their patients at all. They just want their money on an incorrect base, not providing the assistance on the way they should do. this is definitely a health business not taking care of anybody. Even one star is too high as rating, shoulD BE MINUS !