Poor Service Experience

Refusal by owner to rectify installation issue reported to technician within hours of installation. Technician undertook to send fitment crew back. Due to it being Christmas Eve I asked that he postpone to the following week knowing full well workers are keen to go on leave. In January I followed up and could not reach the Technician I then contacted the owner. He flat out refuses to address the complaint but is happy to assist after less than a month if I’m willing to accept charges. Did not like the fact that I threatened to post on Hello Peter and attempted to deflect from the issue. Will certainly not do business with this company again. Questionable ethics leave a bad taste