FR
Felicia R
1 reviews | Active since Mar 2009
06 May 2015, 11:57
What you promise is not what we receive
Approx. a week ago i purchased 2 boxes of 6 pepper steak pies. As i child i grew up with mamas pies, i grew up knowing and believing that they were the best pies on the market. I usually buy the chicken pies, this time i decided to get the steak. I was never more disappointed and disgusted with the quality of the pies that i bought. The was hardly any meat in the pies. Some had literally 2 pieces of meat in them and yet your box advertises \ filled with juicy steak". Secondly"
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Heinz's replyOfficial
07 May 2015, 12:00Hello feliciav,
We are most perturbed to hear about your unpleasant experience and would like to take this opportunity to extend our heartfelt apology and to thank you for informing us of the experience you had.
Rest assured your complaint will be forwarded to the relevant factory to ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your Ref: 15-05-64 as discussed with our consultant.
Kind Regards
Heinz Customer Care
*** - AF
We are most perturbed to hear about your unpleasant experience and would like to take this opportunity to extend our heartfelt apology and to thank you for informing us of the experience you had.
Rest assured your complaint will be forwarded to the relevant factory to ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your Ref: 15-05-64 as discussed with our consultant.
Kind Regards
Heinz Customer Care
*** - AF
Heinz's reply07 May 2015, 12:00
Official
Hello feliciav,
We are most perturbed to hear about your unpleasant experience and would like to take this opportunity to extend our heartfelt apology and to thank you for informing us of the experience you had.
Rest assured your complaint will be forwarded to the relevant factory to ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your Ref: 15-05-64 as discussed with our consultant.
Kind Regards
Heinz Customer Care
*** - AF
We are most perturbed to hear about your unpleasant experience and would like to take this opportunity to extend our heartfelt apology and to thank you for informing us of the experience you had.
Rest assured your complaint will be forwarded to the relevant factory to ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your Ref: 15-05-64 as discussed with our consultant.
Kind Regards
Heinz Customer Care
*** - AF