1 reviews | Active since Jun 2015
Wellington Sweet Chillie Sauce by Heinz
In December 2014 I purchased a bottle of sweet chilli sauce from Spar Riverside Durban.<br> <br> Upon opening the bottle I happened to find a piece of cord/rope inside.<br> <br> ABSOLUTELY DISGUSTING<br> <br> I WAS HORRIFIED<br> <br> <br> I called customer complaints and laid a complaint <br> <br> A courier company was sent to pick up the bottle of sweet chillie sauce and the contents from my home !<br> <br> <br> The reason why I write this is:<br> <br> I have not received ANY call back from the company regarding my complaint.I called numerous times from December.Its now been almost 5 months from the incident.I was always promised a call back.<br> <br> I've just been sent a mere R50 voucher and no feedback about the foreign object found in the sauce <br> <br> I'm very, very disappointed in their service<br> <br> I don't think that this matter should be taken so lightly and brushed under carpet! <br> <br> <br> I would appreciate more info HEINZ<br> <br> My family COULD have fell ill or my child could have suffered from food poisoning GOD FORBID <br> <br> <br> IT'S AN INSULT <br> <br> COME ON HEINZ<br> <br> STEP UP AND OWN YOUR MISTAKES<br> <br>
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this and understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention on Ref: 15-07-6 as discussed with our consultant.
Kind Regards
Heinz Customer Care
*** - AF
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this and understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention on Ref: 15-07-6 as discussed with our consultant.
Kind Regards
Heinz Customer Care
*** - AF
